Classical Machine Learning For Airline Passenger Satisfaction : Evaluative Study
Ness Ichhaporia
12ð‘¡â„Ž Grade, Delhi Public School Surat Surat, India
47-53
Vol: 14, Issue: 4, 2024
Receiving Date:
2024-09-23
Acceptance Date:
2024-11-01
Publication Date:
2024-11-08
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http://doi.org/10.37648/ijrst.v14i04.005
Abstract
In the highly competitive aviation industry Customer satisfaction is key to building brand loyalty and reputation. The airline therefore gives importance to every touchpoint. From booking to baggage collection to exceed passenger expectations and stand out in the market. We have used 4 best-known classical machine learning models: Random Forest, LightGBM, Catboost, XGBoost and compared them in order to find the best model. To further investigate we used SHAP for qualitative analysis. In our research we found out that the most important feature contributing to customer satisfaction is type of travel.
Keywords:
customer satisfaction; classical machine learning; SHAP
References
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