The Effectiveness of the Student Service Units at the Rizal Technological University: Compliance With the Requirements of Accreditation
Elena T Paragas
Faculty of Arts and Sciences, Rizal Technological University, Boni Avenue, Mandaluyong City
Rodrigo D.P. Tomas
Faculty of Arts and Sciences, Rizal Technological University, Boni Avenue, Mandaluyong City
Mary Beth C. Miranda
Faculty of Arts and Sciences, Rizal Technological University, Boni Avenue, Mandaluyong City
Receiving Date:
2016-09-11
Acceptance Date:
2016-10-27
Publication Date:
2016-11-30
Download PDF
Abstract
Most define accreditation as a status, which shows the public that a school has met and is maintaining a high level of standards set by an accrediting agency. It reflects the quality by which an educational institution or a program conducts its business. It speaks to a sense of public trust, as well as to professional quality. Accreditation provides assurance that the program in which a student is enrolled or is considering enrolling is engaged in continuous review and improvement of its quality that it meets nationally endorsed standards in the profession, and that it is accountable for achieving what it sets out to do. Accreditation provides a formal process for ongoing evaluation and improvement of the program and faculty development outcomes, a process by which faculty, students and administration can work together in advancing the educational institution's mission. It ensures a basic level of quality in the education one received from an institution
Keywords:
Rizal Technological University; accreditation; student service unit
References
- Ahmed, I., Nawaz, M. M., Ahmad, Z., Ahmad, Z., Shaukat, M. Z., Usman, A., Wasim-ul- Rehman & Ahmed, N. (2010). Does Service Quality Affect Students‟ Performance? Evidence from Institutes of Higher Learning,' African Journal of Business Management, 4 (12). 2527-2533
- Alves, H. &Raposo M (2010). 'The Influence of University Image on Students‟ Behavior,' International Journal of Educational Management. 24 (1): 73-85.
- Anderson, E. W., Fornell, C. & Lehmann, D. R. (1994). 'Customer Satisfaction, Market Share, and Profitability: Findings From Sweden,' Journal of Marketing, vol.58 (July). 53- 66
- Dirr, P.J. (1999). Putting principles into practice: Promoting effective support services for students in distance learning programs: A report on the findings of a survey.Boulder CO: WICHE. Retrieved February 22, 2004, from www.wiche.edu/telecom/Projects/student services/
- Gallifa, J. &Batalle, P (2010). 'Student Perceptions of Service Quality in a Multi-Campus Higher Education System in Spain,' Quality Assurance in Education, 18 (2). 156-170
- Gruber, T., Fuß, S., Voss, R. & Glaser-Zikuda, M. (2010). 'Examining Student Satisfaction with Higher Education Services Using a New Journal of Southeast Asian Research 10 Measurement Tool,' International Journal of Public Sector Management, 23 (2). 105-123
- Thorpe M. (2001).Learner support: A new model for online teaching and learning. 20th World conference ICDE (14 p.).Retrieved January 4, 2004, from http://www.scrolla.ac.uk/papers/s1/thorpe_paper.rtf
- Zeithaml. V. A. (2000). 'Service Quality, Profitability, and the Economic Worth of Customers: What We Know and what We Need to Learn,' Journal of the Academy of Marketing Science, 28 (1), 67-85
- Helgesen, O. &Nesset, E. (2007). 'What Accounts for Students‟ Loyalty? Some Field Study Evidence,' International Journal of Educational Management.21(2). 126-43
- Ilias, A., Hasan, H. F. A., Rahman, R. A. &Yasoa, M. R (2008). 'Student Satisfaction and Service Quality: Any Differences in Demographic Factors?,' International Business Research, 1(4). 131:143.
- Kotler, P. & Clarke, R.N. (1987). 'Marketing For Health Care Organizations,' Englewood Cliffs, NJ: Prentice-Hall. Lee, M. C. & Hwan, I. S. (2005).'Relationships among Service Quality, Customer Satisfaction and Profitability in the Taiwanese Banking Industry,' International Journal of Management, 22 (4). 635-648
- Mavondo, F. &Zaman, M. (2000). 'Student Satisfaction with Tertiary Institution and Recommending It to Prospective Students,' 787-792
- Navarro, M. M., Iglesias, M. P. & Torres, P. R. (2005a). 'A New Management Element of Universities: Satisfaction With the Courses Offered,' International Journal of Education Management, 19 (6). 505- 526
- Oliver, R. L. (1993). 'A Conceptual Model of Service Quality and Service Satisfaction: Compatible Goals, Different Concepts,' Advances in Services Marketing and Management, JAI Press, Greenwich. CT, vol. 2, 65-85.
- Parasuraman, A., Berry, L. L. &Zeithaml, V. A. (1991). 'Refinement and Reassessment of the SERVQUAL Scale,' Journal of Retailing, 67 (4). 420-50
- Parasuraman, A., Zeithaml, V. A. & Berry, L. L. (1988). 'SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality,' Journal of Retailing, vol. 64, 12-40
- Petruzzellis, L., D‟Uggento, A. M. &Romanazzi, S. (2006). Student Satisfaction and Quality of Service in Italian Universities, Managing Service Quality, 16 (4). 349-364.
- Sapri, M., Kaka, A. & Finch, E. (2009). 'Factors that Influence Student‟s Level of Satisfaction with Regards to Higher Educational Facilities Services,' Malaysian Journal of Real Estate, 4 (1).34:51 Tahar, E. B. M. (2008).'Expectation and Perception of Postgraduate Students for Service Quality in UTM,' Thesis, Unpublished
- Tian, R. G. & Wang, C. H. (2010). 'Cross- Cultural Customer Satisfaction at a Chinese Restaurant: The Implications to China Foodservice Marketing,' International Journal of China Marketing, 1 (1). 62-72.
- Ugboma, C., Ogwude, I. C., Ugboma, O. &Nadi, K. (2007). 'Service quality and Satisfaction Measurements in Nigerian Ports: An Exploration,' Maritime Policy & Management 34 (4). 331-346.
- Usman, A. (2010). 'The Impact of Service Quality on Students‟ Satisfaction in Higher Education Institutes of Punjab,' Journal of Management Research, 2 (2).
- Zeithaml. V. A. (2000). 'Service Quality, Profitability, and the Economic Worth of Customers: What We Know and what We Need
Back