To get command of the many of issues surrounding the problem of IT implementation in SMLGs, this study breaks down the development and deployment process into three separate areas: IT planning; IT procurement; and IT implementation, each with its own set of issues. Although a number of them may prove to be similar in 4 Kraemer, Kenneth L., and King, John L. (1977) Computers and Local Government: Volume I, A Manger’s Guide. New York, NY: Praeger Publishers. nature, they must be addressed in the context of that part of the process to which they arerelated.5 The actual research questions for this study are broken down into three distinct questions, which are based on the three levels involved in successful implementation of information technologies

Download PDF

Back