A group of customers wait to receive service in the form of queue (waiting line). The formation of waiting line is a common phenomenon which occurs whenever the current demand for a service exceeds the current capacity to provide that service. The queue of peoples may be seen at cinema ticket window, reservation office, super market etc. The customer arriving for service may form one queue & be serviced through only one station as in doctor’s clinic or serviced through several stations as in barber shop. In this queue system customer arrivals form a Poisson process with constant arrival rate. If the customer’s arrival rate is not constant but it depends on the number of customers present in the system then whole characteristic of this model will change. This new queuing theory for customer-based problem will discuss in this paper.

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References

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